Frequently Asked Questions

How long does delivery take?
We ship all domestic orders via FedEx. To see the anticipated delivery service for your location, please see below.

Please note that once your order is on its way, we are unable to change the shipping address.

During busy periods, promotional events and sales there may be delays on the dispatch of your order.

United States
Free Ground Shipping
1-5 Business Days within the contiguous U.S., 3-7 Business Days to and from Alaska and Hawaii. 

Express Shipping 
3 Business Days

Express shipping is charged at a flat fee of $20.00 USD. 

Orders will be delivered between Monday to Friday.

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated time frame.

How much does delivery within the United States cost?
We offer free ground shipping on all U.S. orders. No charge will appear at the checkout.

Express shipping is charged at a flat fee of $20.00 USD. 


Do you ship to Canada or other Countries?
We are currently only shipping within the United States. 

Will I have to sign for my delivery?
All deliveries must be signed for upon delivery and we do not offer an "Authority To Leave" option. 

Do we deliver to PO Boxes or Parcel Lockers?
No, we do not.

Will I have to pay duties and taxes?
All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.

Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.

Returns policy 
Have a enquiry about our returns policy? Contact us at contact@sol-sana.com

Full priced items are eligible for a full refund, exchange or online store credit.
Shoes discounted by more than 50% are eligible for an online store credit only.
Final sale items - shoes purchased from a sale, such as the Final Sale, are final sale and not eligible for a return, exchange or online store credit.

Returned items must be unworn and in their original condition with all packaging still included.
Customers are to cover the cost of the return postage unless your shoes are deemed faulty by our team.
U.S. customers have 30 days from the date of purchase to return their order.

How do I return an item?
  • Contact us to receive authorisation of your return, U.S. return address and let us know why you are returning the item. This will help us improve your next purchase with us.
  • Include the original invoice number and your 4-digit order number. This will allow us to identify your order.
  • Package the item(s). Please note that any item and packing to be returned must be in new, unused and resalable condition.
  • Send the package using your preferred carrier, keep a copy of the tracking number, and mail within the 30-day period.
  • You will receive an email to confirm your return has started.
You will be responsible for any return shipping fees. We will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by courier or postal service.

Any customs and import duties paid are non-refundable.

How do I track my return?
We will be in touch once your return is received.  

How will I be refunded?
Refunds are reversed onto the original form of payment.

Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement.

The total amount of the refund will be minus any shipping charges. 

If the product is replaced you will not receive a refund. Alternatively, you can request a gift card. 

When will I be refunded?
Once we receive your package, your refund will be processed within 5-10 business days. You will be notified by email once the refund has been processed.

How do I exchange an item?
Please follow the returns instructions and place a new order.

Faulty or incorrect items
Please email us at contact@sol-sana.com with your order number and a brief description of the fault/incorrect shoe(s) and we can resolve this for you. Images of the fault or incorrect item would be highly helpful.

Cancelling an order
Once your order has been placed you are unfortunately unable to cancel. 

Retailer partner returns policy
Any purchases made at one of our retailers must be returned back to the original location. Our online returns policy does differ from our retailers policy so we recommend contacting the retailer for more information.


What are our pricing and payment options?
All pricing is made in US Dollars (USD).

We offer the following payment optionsPayPal, Visa, Mastercard, AMEX.